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SLS Solutions International
CLOSEDTeam Leader
Kampala, Uganda
Closing: May 6, 2024
This position has expiredPublished: Apr 28, 2024 (15 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
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The Team Leader will manage the team to ensure maximum recovery of money owed by the debtors.
Requirements
- The applicant must hold a Bachelor’s degree in economics, Business Administration, Commerce or relevant field.
- Experience in call center management is an added advantage.
- Ability to have authority but tactful with it.
- Remaining calm under pressure.
- A skilled negotiator.
- Willing to delegate.
- Computer literacy is essential and mandatory.
How to Apply:
All candidates should send an application letter, addressed to Human Resource Manager, with attendant CV, copies of academic qualifications and National ID can be delivered online via Email to: [email protected]
Responsibilities
The Team Leader will manage the team to ensure maximum recovery of money owed by the debtors.
Requirements
- The applicant must hold a Bachelor’s degree in economics, Business Administration, Commerce or relevant field.
- Experience in call center management is an added advantage.
- Ability to have authority but tactful with it.
- Remaining calm under pressure.
- A skilled negotiator.
- Willing to delegate.
- Computer literacy is essential and mandatory.
How to Apply:
All candidates should send an application letter, addressed to Human Resource Manager, with attendant CV, copies of academic qualifications and National ID can be delivered online via Email to: [email protected]
- Review assigned collection portfolio, divide and assign portfolios in an equitable and effective manner.
- As a team member, participate in promoting the firm’s image through customer care and good customer relations while executing enshrined duties in accordance with the firm’s customer services charter.
- Support junior staff in achieving business objective through regular performance management.
- Prepare daily and monthly portfolio collection progress reports to be forwarded to the firm’s clients.
- Able to use the auto dialer system in terms of uploading campaigns as per strategy agreed on a daily to achieve maximum collections.
- Ensure compliance with legal, statutory, regulatory and contractual requirements in the Quality Management System as per ISO Standards.
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